Please Contact us if you need any other support.
We often offer free audio downloads in our e-courses and with our newsletter signup. If you are having trouble with downloading from the link in the the e-mail. please follow these instructions.For Windows
- Internet Explorer – Right-click on the file to download and choose “Save Target As…”, then in the dialog box that appears, click “save”. This should start the download.
- Firefox – Right-click on the file to download and choose “Save Link As…”, then in the dialog box that appears, click “save”. This should start the download.
- Safari – Ctrl-click on the link, and select “download linked file”, this should start the download.
- Firefox – Ctrl-click on the link, and select “save link as…”, then in the dialog box that appears, click “save”. This should start the download.
How do I download my video or audio?
When you purchase your video or audio you will be taken to a download page immediately where you can download your file by clicking on the link. If you miss this page we will also send you an email to the email address provided in the store checkout. Please check your spam folder if you can not find this email.
If you you can not find your email please contact us with your order id and we will gladly resend the link to your video.
The video won’t play. (for example you can hear the video but not see it, or vice versa)
If you have trouble viewing the downloaded video .avi files, especially on a Mac, we recommend that you download the free media program called VLC media player from http://www.videolan.org/. We frequently use this program to view movies on both Windows and Mac platforms and it is very robust.
If you are using VLC on the Mac, it is a little tricky. You need to first run VLC after installing it. With VLC running, select the File/Open command and navigate to the download video file’s location. The file should play in VLC if you open it this way. If you just click on the video file, Quicktime will open and try to play it. Unfortunately the video does not play using Quicktime.
If you are still stuck, please contact Technical Support with your order number.
I ran out of downloads, can you help?
Absolutely, just contact us with a request to reset your download count and your order number.
I purchased a video or audio before Dec 2012 and I can no longer access my account.
We upgraded our site in Dec 2012. You can still access you original account using your name and password by following this link
We do also offer a DVD version of our videos and a CD version of our audios. To upgrade your purchase and have a DVD or CD mailed to you please contact us with your order number and a request to upgrade to DVD.
All our products come with a money back guarantee. If for any reason you are unhappy just let us know and we will give you a full refund.